Welcome to the Legal Area of Phaedra Botanicals.

Here you can review the terms and policies that govern the use of our website, purchases made through our online store, the processing of personal data, and the use of PHAEDRAE content and brand assets.

By accessing or using www.phaedrabotanicals.eu, you agree to be bound by the Website Terms and Conditions applicable to your use of the website.

Purchases made through our online store are additionally subject to our Terms and Conditions of Sale, Return Policy, applicable product information, and other terms and information expressly presented as applicable to the purchase.

Our Privacy Policy and Cookie Policy explain how we collect, use, and protect personal data and how cookies and similar technologies are used on our website.

Nothing contained in this Legal Area limits any rights available to consumers under mandatory applicable law.

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Terms & Conditions
Privacy Policy
Terms and Conditions of Sale
Return Policy
Cookie Policy
Intellectual Property
Governing Law & Jurisdiction
Consumer Complaints & Alternative Dispute Resolution
Withdraw from Contract
Model Withdrawal Form — EU/EEA
General Provisions

1. About Phaedra Botanicals

Welcome to Phaedra Botanicals and www.phaedrabotanicals.eu.

Phaedra Botanicals creates skincare and makeup products marketed under the registered trademark PHAEDRAE^® (Registration No. 019108639) and its registered figurative trademark (Registration No. 019113777).

This website is operated by:

Phaedra Botanicals OÜ (“PB”)
Männimäe
74626 Pudisoo küla
Kuusalu vald, Harjumaa
Estonia

Registration No. 14704934
VAT No. EE102152131

Email: [email protected]

These Website Terms and Conditions (“Website Terms”) govern your access to and use of www.phaedrabotanicals.eu.

By accessing, browsing, or otherwise using the website, you agree to these Website Terms. If you do not agree with them, please discontinue use of the website.

Purchases made through the online store are subject to the separate Terms and Conditions of Sale and Return Policy, in addition to these Website Terms, all of which are available in this Legal section.

2. Use of the Website

The website is provided primarily to give visitors access to information about Phaedra Botanicals, PHAEDRAE products and collections, editorial content, Customer Service, and the PHAEDRAE online store.

You may browse the website and use its functionality for lawful purposes.

Unless expressly authorised by PB, you may not use the website or its content for commercial exploitation, including unauthorised reproduction, resale, redistribution, scraping, extraction, publication, or exploitation of content, product information, images, trademarks, or other brand materials.

This restriction does not prevent retailers, journalists, professional advisers, commercial partners, or other professional users from accessing the website for legitimate informational or business-related purposes.

You must not:
• provide false, fraudulent, or deliberately misleading information;

• interfere with, disrupt, damage, or attempt to gain unauthorised access to the website, its servers, accounts, or systems;

• introduce malicious code, viruses, automated attacks, or other harmful technologies;

• use automated systems to extract substantial amounts of website data without prior authorisation;

• impersonate another person or entity;

• use the website for unlawful, fraudulent, or abusive purposes; or

• use PB’s content, trademarks, or brand assets in a manner prohibited by our Intellectual Property provisions.

PB may reasonably restrict or suspend access to the website where necessary to address unlawful activity, security threats, misuse, fraud, or a material breach of these Website Terms.

3. Website Information

PB takes reasonable care to ensure that information published on the website is accurate and current.

However, website content may occasionally contain typographical errors, omissions, technical inaccuracies, or information that has become outdated.

Product-specific information available at the time an order is placed, together with the Terms and Conditions of Sale, applicable Customer Service information, and the order information presented during checkout, governs the relevant purchase.

Editorial, educational, botanical, ingredient, and skincare information published on the website is provided for general informational purposes unless expressly stated otherwise.

4. Changes to the Website and These Terms

PB may modify, update, suspend, or discontinue elements of the website where reasonably necessary for operational, technical, legal, security, or commercial reasons.

PB may also update these Website Terms from time to time.

The current version will be published in this Legal Area together with its amendment date. Updated Website Terms apply to use of the website from the date on which they are published.

Changes to these Website Terms do not retrospectively modify the contractual terms applicable to an order already placed. Orders remain subject to the terms applicable to the sale at the relevant time.

5. Age Requirements

The online store is intended primarily for individuals who have reached the legal age required to enter into a purchase contract in their country of residence.

If you are below that age, you may use the online store or make a purchase only with the involvement and consent of a parent or legal guardian where permitted by applicable law.

6. Website Availability

PB aims to keep www.phaedrabotanicals.eu available and functioning correctly but does not guarantee uninterrupted or error-free availability.

The website may occasionally be unavailable or operate with reduced functionality because of maintenance, technical failures, security incidents, telecommunications failures, third-party service interruptions, or circumstances outside PB’s reasonable control.

PB may temporarily suspend access where reasonably necessary for maintenance, security, technical, or operational purposes.

Nothing in this Section limits liability that cannot lawfully be excluded or affects mandatory consumer rights.

7. Cosmetic & Skin Information

PHAEDRAE products are cosmetic products intended for external use unless expressly stated otherwise.

Information provided on this website, including information concerning ingredients, skin characteristics, cosmetic concerns, product suitability, and product selection, is provided for general informational purposes and is not intended to constitute medical advice, diagnosis, or treatment.

Individual responses to cosmetic products and ingredients may vary.

Please review the complete ingredient list before using a product. Discontinue use if irritation or an adverse reaction occurs.

If you have known allergies, a diagnosed skin condition, or persistent skin concerns, consider consulting an appropriate healthcare professional before introducing new cosmetic products.

Product suggestions provided through the PHAEDRAE Skin Questionnaire, Customer Service, or other communications are intended to assist with cosmetic product selection. They do not constitute medical or dermatological advice and do not replace advice from an appropriately qualified healthcare professional.

8. External Links

The website may contain links to websites, platforms, services, or resources operated by third parties.

Links are provided for information or convenience and do not, by themselves, constitute endorsement by PB.

PB does not control third-party websites and is not responsible for their availability, content, security, terms, or privacy practices.

When you access a third-party service, your interaction with that service is governed by the terms and privacy practices of the relevant third party.

9. Editorial Content

The Editorial section of the website may contain articles, interviews, contributed content, commentary, or opinions.

Views expressed by contributors or third parties do not necessarily represent the views, policies, or official position of Phaedra Botanicals OÜ.

Editorial content is provided for informational purposes and should not be interpreted as professional, medical, dermatological, or legal advice.

10. Product Information for Commercial Partners

PHAEDRAE cosmetic products placed on the European Union market are manufactured within the European Union and are subject to the applicable requirements governing cosmetic products in the EU.

Commercial partners, distributors, retailers, importers, or other persons making PHAEDRAE products available in territories outside the European Union are responsible for determining and complying with any additional importation, registration, notification, labelling, product-information, tax, customs, or other regulatory requirements applicable in those territories, except to the extent otherwise expressly agreed with PB in writing.

Nothing in this provision transfers a regulatory responsibility that applicable law expressly places on PB.

11. Intellectual Property

All website content is subject to the Intellectual Property provisions contained in this Legal Area.

Access to the website does not grant ownership of any copyright, trademark, design, image, text, formulation-related material, video, photograph, graphic, database, software, trade name, or other intellectual property belonging to PB or its licensors.

Any permitted use is limited to the rights expressly granted under these Website Terms or the applicable Intellectual Property provisions.

12. Liability

PB takes reasonable care in maintaining www.phaedrabotanicals.eu and in preparing the information and materials made available through the website. However, to the extent permitted by applicable law, PB does not warrant that the website, its content, or its functionality will always be uninterrupted, error-free, complete, accurate, secure, or free from harmful components.

PB is not liable for losses, damages, costs, or expenses arising from circumstances outside its reasonable control, including temporary website unavailability, technical failures, interruptions to telecommunications or third-party services, cyber incidents not caused by PB’s failure to comply with applicable legal obligations, or the acts or omissions of third-party websites and service providers.

PB is not responsible for loss or damage resulting from a user’s misuse of the website, failure to follow information or instructions provided on the website, reliance on information for purposes for which it was not intended, unauthorised access resulting from a user’s failure to safeguard account credentials, or the provision of inaccurate or incomplete information by the user.

To the fullest extent permitted by applicable law, PB shall not be liable for indirect, incidental, special, or consequential losses arising from the use of, or inability to use, the website where such losses were not reasonably foreseeable or are not directly attributable to PB.

PB is not responsible for the content, availability, security, accuracy, or practices of third-party websites, platforms, applications, or services accessed through external links on the website.

Nothing in these Website Terms excludes or limits PB’s liability where such liability cannot lawfully be excluded or limited, nor does anything in these Website Terms restrict any mandatory statutory rights or remedies available to consumers under applicable law.

13. Breach of These Website Terms

Where PB reasonably believes that a user has materially breached these Website Terms, engaged in unlawful or fraudulent activity, compromised website security, or infringed PB’s intellectual property rights, PB may take proportionate measures including restricting access, suspending functionality, protecting affected accounts or systems, or pursuing available legal remedies.

Any action taken under this provision is without prejudice to rights and remedies available under applicable law.

14. Relationship with Other Policies

These Website Terms govern the use of www.phaedrabotanicals.eu.

Purchases are additionally governed by the Terms and Conditions of Sale and, where applicable, the Return Policy.

The Privacy Policy explains PB’s processing of personal data.

The Cookie Policy explains the use of cookies and similar technologies.

The Intellectual Property provisions govern permitted use of PB’s intellectual property and brand materials.

Where mandatory law grants a consumer rights that differ from or exceed anything stated in these documents, the mandatory legal rights prevail.

This Privacy Policy explains how Phaedra Botanicals OÜ (“PB”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal data in connection with www.phaedrabotanicals.eu, our online store, Customer Service, newsletters, accounts, and related services.

PB processes personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation — “GDPR”) and other applicable data-protection laws.

This Privacy Policy should be read together with our Cookie Policy, which provides further information about cookies and similar technologies used on our website.

1. Data Controller

The controller responsible for the processing of personal data described in this Privacy Policy is:

Phaedra Botanicals OÜ
Männimäe
74626 Pudisoo küla
Kuusalu vald, Harjumaa
Estonia

Registration No. 14704934
VAT No. EE102152131
Email: [email protected]

For questions concerning privacy or to exercise your data-protection rights, contact us at [email protected] with the subject line “Data Subject Request”.

2. Personal Data We Process

Depending on how you interact with PB, we may process the following categories of personal data:

Identification and contact information

Name, surname, email address, telephone number, billing address, shipping address, country or region, and other information necessary to identify or contact you.

Order and transaction information

Products ordered, order history, order status, delivery information, returns, refunds, discounts, correspondence relating to an order, and other transaction-related information.

Payment information

Information necessary to process and verify payments and refunds.

Payments are processed through third-party payment service providers. PB does not ordinarily receive or store complete payment-card credentials.

Account information

Where you create an account, we may process your account details, login-related information, saved addresses, preferences, and order history.

Communications

Information contained in emails, contact forms, Customer Service enquiries, complaints, return requests, reviews, questionnaire responses, or other communications you send to us.

Website and technical information

Depending on your cookie choices and use of the website, we may process information such as IP address, browser and device information, website activity, session information, security logs, and cookie or similar identifiers.

Further information is available in our Cookie Policy.

Marketing information

Your newsletter subscription status, marketing preferences, consent records, and information concerning interactions with marketing communications where applicable.

Social media interactions

If you contact or interact with PB through a social media platform, we may process information you choose to make available to us through that interaction.

We do not intentionally collect personal data that is unnecessary for the purposes described in this Policy.

3. Why We Process Personal Data and Our Legal Bases

We process personal data only where we have an appropriate legal basis under applicable data-protection law.

Orders and fulfilment

We process identification, contact, order, payment-related, and delivery information to:

• process and fulfil orders;

• receive and verify payments;

• arrange delivery;

• communicate about orders;

• process returns and refunds; and

• provide order-related Customer Service.

Legal basis: performance of a contract or taking steps at your request before entering into a contract.

Legal and regulatory obligations

We process and retain information where necessary to comply with obligations relating to accounting, taxation, consumer protection, product safety, regulatory compliance, and other applicable legal requirements.

Legal basis: compliance with a legal obligation.

Customer Service and communications

We process information you provide when contacting us to respond to enquiries, resolve requests or complaints, provide assistance, and maintain appropriate records of our communications.

Depending on the nature of the communication, the legal basis may be performance of a contract, taking pre-contractual steps, compliance with a legal obligation, or PB’s legitimate interests in providing Customer Service and managing its business relationships.

Website operation and security

We may process technical and usage information necessary to operate, maintain, secure, troubleshoot, and protect the website, accounts, transactions, and PB’s systems.

Legal basis: PB’s legitimate interests in maintaining the security, integrity, and proper operation of its website and services and, where applicable, performance of a contract.

Fraud prevention and legal claims

Where reasonably necessary, we may process relevant information to prevent or investigate suspected fraud, misuse, security incidents, unlawful activity, or breaches of our Terms, and to establish, exercise, or defend legal claims.

Legal basis: PB’s legitimate interests in protecting its business, customers, property, systems, and legal rights, or compliance with a legal obligation where applicable.

Newsletters and direct marketing

Where required by applicable law, we send newsletters and other electronic marketing communications only where you have provided the necessary consent.

Legal basis: consent.

You may unsubscribe at any time by using the unsubscribe mechanism provided in our communications or by contacting us.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Analytics and non-essential cookies

Where analytics, advertising, or other non-essential technologies require consent, related personal data is processed only after you have made the relevant choice through our cookie consent mechanism.

Legal basis: consent.

Further information is available in our Cookie Policy.

4. Information Required to Provide Our Services

You are generally not required to provide personal data merely to browse publicly accessible areas of our website, except for technical information necessary for the website to function.

Certain information is necessary to process an order, deliver products, provide requested services, or comply with legal requirements.

Where required information is not provided, we may be unable to process an order or provide the requested service.

Other information is voluntary unless otherwise indicated.

5. Who May Receive Your Personal Data

PB does not sell personal data.

Where necessary for the purposes described in this Policy, personal data may be disclosed to or processed by carefully selected service providers and other recipients, including:

• website hosting and infrastructure providers;

• payment service providers, banks, and financial institutions;

• couriers, postal operators, fulfilment providers, and logistics partners;

• information technology, security, maintenance, and communications providers;

• email and newsletter service providers;

• analytics and marketing service providers where you have provided any consent required by law;

• professional advisers, including accountants, auditors, legal advisers, and insurers where necessary; and

• public authorities, courts, regulators, tax authorities, law-enforcement authorities, or other competent bodies where disclosure is required or permitted by law.

Depending on the service and circumstances, these recipients may act as processors acting on PB’s instructions or as independent controllers responsible for their own processing.

Where a service provider acts as PB’s processor, PB requires personal data to be processed in accordance with applicable data-protection requirements and appropriate contractual safeguards.

6. Hosting and International Transfers

Our website is hosted by SiteGround. The primary hosting infrastructure used for www.phaedrabotanicals.eu is located within the European Union, where this has been selected as part of our hosting configuration.

SiteGround provides hosting and technical infrastructure for the operation of our website and processes relevant data in connection with these services.

SiteGround and certain of its service providers or sub-processors may process or access personal data from locations outside the European Economic Area (“EEA”).

Other service providers used by PB, including providers involved in payments, communications, analytics, marketing, logistics, or technical services, may also process personal data outside the EEA.

Where personal data is transferred outside the EEA in connection with services used by PB, such transfers are carried out in accordance with applicable data-protection law. Depending on the destination and circumstances, this may include reliance on an adequacy decision adopted by the European Commission or the use of appropriate safeguards, such as Standard Contractual Clauses, where required by law.

7. How Long We Keep Personal Data

PB retains personal data only for as long as reasonably necessary for the purposes for which it was collected, including to comply with legal obligations and to establish, exercise, or defend legal claims.

Retention periods depend on the nature and purpose of the information.

In particular:

• order, invoice, and accounting records are generally retained for the period required by applicable accounting and tax legislation;

• account information is generally retained while your account remains active and thereafter only where necessary for legal, security, or legitimate business purposes;

• Customer Service communications are retained for a period appropriate to the nature of the enquiry and any related transaction or legal obligation;

• marketing subscription and consent information is retained while you remain subscribed and, where necessary, for a limited period afterwards to document your preferences or withdrawal of consent;

• technical and security information is retained for periods appropriate to its operational and security purpose; and

• cookie-related information is retained as described in our Cookie Policy.

Where Estonian accounting legislation applies, certain accounting and transaction records must generally be retained for seven years in accordance with applicable law.

When personal data is no longer required, it is deleted, anonymised, or otherwise securely disposed of in accordance with applicable requirements.

8. Your Data-Protection Rights

Subject to the conditions and limitations provided by applicable law, you may have the right to:

• request access to personal data PB holds about you;

• request correction of inaccurate or incomplete personal data;

• request erasure of personal data;

• request restriction of processing;

• object to processing based on legitimate interests;

• object at any time to processing for direct-marketing purposes;

• receive certain personal data in a structured, commonly used, machine-readable format and request its transmission to another controller where the right to data portability applies; and

• withdraw consent at any time where processing is based on consent.

These rights are not absolute and may be subject to exceptions provided by law. For example, PB may be required to retain certain transaction or accounting records even after an erasure request.

To exercise your rights, contact [email protected] with the subject line “Data Subject Request”.

PB may request information reasonably necessary to verify your identity before responding to a request.

We will respond without undue delay and normally within one month of receiving a request. Where permitted by the GDPR, this period may be extended by up to two additional months where necessary, taking into account the complexity and number of requests. If an extension is required, we will inform you within the initial one-month period.

9. Security of Personal Data

PB takes the security and confidentiality of personal data seriously and implements appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, access, misuse, or other unlawful processing.

Security measures are selected and maintained taking into account the nature, scope, context, and purposes of the processing, the nature of the personal data concerned, the risks presented by the processing, and the state of available technology.

Depending on the relevant system and processing activity, these measures may include access controls, authentication measures, encryption and secure transmission technologies, data minimisation, backup and recovery measures, confidentiality requirements, system monitoring, and measures designed to maintain the confidentiality, integrity, availability, and resilience of systems processing personal data.

Access to personal data is restricted to PB personnel and authorised service providers who require such access for legitimate operational purposes. Service providers processing personal data on behalf of PB are required to provide appropriate safeguards for the protection of personal data in accordance with applicable data-protection law.

PB reviews its technical and organisational measures as appropriate and may update them in response to changes in technology, processing activities, identified risks, or legal requirements.

Despite the security measures applied, no method of electronic transmission, storage, or information system can be guaranteed to be completely secure. Accordingly, PB cannot guarantee absolute security against every possible security incident, provided that this does not limit PB’s obligations or responsibilities under applicable data-protection law.

Where PB becomes aware of a personal data breach, PB will assess and address the incident and, where required by applicable law, notify the competent supervisory authority and/or affected individuals in accordance with applicable legal requirements.

10. Account Security

Creating an account on www.phaedrabotanicals.eu is optional unless expressly indicated otherwise for a particular service.

If you create an account, you are responsible for keeping your login credentials confidential and for taking reasonable precautions against unauthorised access.

If you believe that your account or credentials have been compromised, please contact PB promptly at [email protected].

11. Children and Minors

PB’s online store and services are not directed at children.

We do not knowingly seek to collect personal data from children who are not legally able to provide the relevant information or use the applicable service without parental or guardian involvement.

If PB becomes aware that personal data relating to a child has been collected in circumstances where the processing is not lawful, we will take appropriate steps to delete or otherwise address that information in accordance with applicable law.

12. Third-Party Websites and Platforms

Our website and communications may contain links to websites, social networks, payment services, or other platforms operated by third parties.

Where you interact directly with an independent third party, that party may process personal data as a separate controller under its own privacy terms.

PB is not responsible for the independent processing activities of third parties over which PB has no control. We encourage you to review the privacy information provided by the relevant third party.

This does not limit PB’s responsibilities for processors or other processing for which PB remains responsible under applicable data-protection law.

13. Changes to This Privacy Policy

PB may update this Privacy Policy from time to time to reflect changes in law, technology, service providers, website functionality, or our processing activities.

The current version will be published in this Legal Area together with its latest amendment date.

Where required by applicable law, we will provide additional notice of material changes or request renewed consent where a change affects processing that depends on consent.

14. Right to Lodge a Complaint

If you believe that PB has processed your personal data in violation of applicable data-protection law, we encourage you to contact us so that we can review your concern.

You also have the right to lodge a complaint with the competent data-protection supervisory authority.

PB’s supervisory authority in Estonia is:

Estonian Data Protection Inspectorate
Andmekaitse Inspektsioon
Tatari 39
10134 Tallinn
Estonia

You may also be entitled to contact the supervisory authority in the EEA country of your habitual residence, place of work, or place of the alleged infringement.

These Terms and Conditions of Sale (“Terms of Sale”) govern purchases made through www.phaedrabotanicals.eu from Phaedra Botanicals OÜ (“PB”, “we”, “us”, or “our”).

PB is the seller of the products offered through the online store and is registered at:

Phaedra Botanicals OÜ
Männimäe
74626 Pudisoo küla
Kuusalu vald, Harjumaa
Estonia

Registration No. 14704934
VAT No. EE102152131
Email: [email protected]

These Terms of Sale apply exclusively to purchases made by consumers acting for purposes outside their trade, business, craft, or profession (“Customer”).

The online store is not intended for wholesale, resale, or other business-to-business purchases. Commercial customers and prospective stockists should contact PB separately.

Purchases are also subject to the product information and prices displayed at checkout and, where applicable, our Return Policy and other terms and information expressly communicated as applicable to the purchase.

Mandatory consumer rights provided by applicable law are not restricted by these Terms of Sale.

1. Business Policy and Scope

1.1 Consumer Sales

PB offers products through www.phaedrabotanicals.eu directly to consumers for personal use.

PB may decline orders that are reasonably believed to have been placed for resale, commercial distribution, fraudulent purposes, or otherwise outside the intended consumer use of the online store.

1.2 Order Limits and Misuse

PB reserves the right, where reasonably justified, to limit quantities, refuse an order, or restrict future ordering privileges in cases involving suspected fraud, payment abuse, misuse of promotional offers, repeated unjustified refusal of deliveries, or other ordering activity reasonably indicating misuse of the online store.

The exercise of a statutory consumer right — including a lawful right of withdrawal, complaint concerning non-conforming goods, or request for a statutory remedy — will not in itself be treated as abuse.

Nothing in this Section limits rights available to consumers under mandatory applicable law.

1.3 Third-Party Services

The website may contain links to websites or services operated by third parties.

PB is not the seller of products or services purchased directly from an independent third party and is not responsible for transactions concluded directly between a Customer and such third party, except to the extent that applicable law provides otherwise.

1.4 Taxes and Delivery Address

Prices and applicable taxes are calculated according to the information provided during checkout and the tax rules applicable to the transaction.

For EU distance sales subject to the One Stop Shop (“OSS”) system, applicable VAT may be determined by the Member State in which the goods are supplied to the Customer.

PB may request clarification or verification where billing, payment, or delivery information is inconsistent or where reasonably necessary for fraud prevention, tax compliance, sanctions compliance, customs, or export documentation.

Where an order cannot lawfully or reasonably be processed, PB may decline the order and refund any amount already paid.

2. Placing an Order and Formation of the Contract

2.1 Product Presentation

Products displayed on www.phaedrabotanicals.eu constitute an invitation to place an order and do not, by themselves, constitute a binding offer by PB.

Product availability, characteristics, size, price, applicable taxes, and other relevant information are displayed on the product page and/or during checkout.

2.2 Order Process

Before submitting an order, you will have an opportunity to review the products selected, quantities, prices, delivery information, shipping method, applicable taxes collected by PB, delivery charges, and the total amount payable to PB, and to correct information before submission.

For deliveries outside the European Union, the total amount payable to PB does not include any import VAT, customs duties, brokerage charges, handling fees, or other taxes or charges imposed by the destination country or relevant authorities, unless expressly stated otherwise at checkout.

Such charges, where applicable, are the responsibility of the recipient as further described in these Terms and the applicable shipping information in our Customer Service Area.

By submitting an order through checkout, you make an offer to purchase the selected products subject to these Terms, the applicable product information, Return Policy, and any other terms or conditions expressly identified as applying to the purchase.

Before completing your order, you will be required to review and confirm your acceptance of the contractual terms applicable to the purchase.

By ticking the required acceptance box at checkout and submitting your order, you confirm that you have been provided access to these terms and agree to be bound by them to the extent applicable to your purchase.

2.3 Obligation to Pay

The final checkout step will clearly indicate that submitting the order entails an obligation to pay.

The button or other function used to submit the order will be labelled in a clear and unambiguous manner indicating that placing the order creates an obligation to pay, in accordance with applicable consumer law.

2.4 Order Receipt and Acceptance

After you submit an order, PB will send an automated email confirming that the order has been received. This email is an acknowledgement of receipt only and does not constitute acceptance of the order or conclusion of the sales contract.

PB will review the order before acceptance. The sales contract is concluded when PB sends a subsequent communication confirming that the order has been accepted for fulfilment, for the applicable Fresh Series or production cycle, or for dispatch.

PB reserves the right, before acceptance of the order, to decline an order for legitimate reasons, including:

• payment failure or inability to authorise payment;

• incomplete, incorrect, inconsistent, or unverifiable order information;

• reasonable suspicion of fraud or unlawful activity;

• product unavailability;

• obvious pricing or product-information errors;

• restrictions affecting delivery to the requested destination;

• regulatory, sanctions, customs, tax, or export requirements;

• quantities reasonably indicating commercial resale; or

• inability to fulfil the order due to circumstances outside PB’s reasonable control.

Where PB declines an order after payment has already been authorised or collected, PB will release the authorisation or refund the relevant amount without undue delay, as applicable, using the original payment method.

2.5 Customer Information

You are responsible for ensuring that information supplied during checkout is complete and accurate.

If you discover an error after submitting an order, please contact Customer Service as soon as possible. PB will make reasonable efforts to assist where the order has not yet been processed, produced, or dispatched.

Where additional costs are reasonably incurred because the Customer supplied an incorrect or incomplete delivery address or other information, PB may require the Customer to bear those additional costs to the extent permitted by law.

2.6 Language

The language used for contracts concluded through www.phaedrabotanicals.eu is English.

3. Products, Availability and Prices

3.1 PHAEDRAE Products

Products sold directly through www.phaedrabotanicals.eu are PHAEDRAE products offered by Phaedra Botanicals OÜ.

Responsible Person:
Phaedra Botanicals OÜ
Männimäe
74626 Pudisoo küla
Kuusalu vald, Harjumaa
Estonia

PHAEDRAE cosmetic products placed on the EU market are developed and manufactured within the European Union and are subject to the applicable requirements of Regulation (EC) No 1223/2009 on cosmetic products.

3.2 Product Information

PB takes reasonable care to describe and present products accurately.

Product pages provide relevant information concerning the product, which may include composition, size, application instructions, batch information, shelf-life information, and other product-specific characteristics.

For products produced after an order is placed, including Fresh Series products, certain production-specific information such as the final batch number or best-before date may not yet exist at the time of ordering.

Minor variations in appearance, colour, texture, aroma, packaging, or other characteristics may occur where consistent with the nature of the product and applicable product specifications.

3.3 Availability

Product availability may change.

Placing a product in a shopping bag does not reserve that product unless expressly stated otherwise.

If PB is unable to fulfil an order or part of an order after payment has been received, PB will inform the Customer without undue delay and refund the amount paid for the unavailable product or products.

3.4 Prices

Prices are displayed in EUR unless otherwise indicated and include VAT where applicable.

Delivery charges and any other charges payable to PB will be displayed before the order is submitted.

For deliveries outside the European Union, import VAT, customs duties, brokerage charges, or other destination-country charges may apply and, unless expressly stated otherwise, are not included in the amount paid to PB.

3.5 Pricing and Information Errors

PB takes reasonable care to ensure that prices and product information are accurate. However, obvious errors may occasionally occur.

Where an obvious pricing or product-information error is identified before an order has been accepted, PB may decline the order and notify the Customer.

Where an error is discovered after payment but before acceptance or fulfilment, PB will contact the Customer where appropriate. The Customer may be offered the opportunity to proceed on the corrected basis or cancel the affected purchase for a full refund.

Nothing in this Section permits PB to alter the agreed price of a concluded contract except where permitted by applicable law.

4. Product Conformity and Cosmetic Shelf Life

PB is responsible for supplying products that conform to the sales contract in accordance with applicable consumer law.

PHAEDRAE products are cosmetic products with product-specific characteristics and shelf lives. Depending on the formulation, a product may carry a stated minimum durability (“best before”) date or, where applicable, a period after opening (“PAO”).

Customers should observe the storage conditions, application instructions, precautions, best-before date and/or period after opening stated for the individual product.

The conformity and expected durability of a cosmetic product are assessed having regard to the nature of that particular product, its formulation, its disclosed shelf life, the information provided at the time of purchase, appropriate storage, and normal intended use.

The existence of a statutory period during which PB may be responsible for a lack of conformity does not alter the product’s stated minimum durability, period after opening, storage requirements, or intended conditions of use.

Whether a product conforms to the contract is assessed in accordance with applicable consumer law, taking into account, among other relevant circumstances, the nature of the product, the characteristics and durability a consumer may reasonably expect, the information provided at the time of purchase, and the stated storage and usage conditions.

The expiry of a stated best-before date or period after opening does not, by itself, establish that a product lacked conformity when supplied.

Similarly, deterioration resulting from improper storage, contamination after delivery, exposure to unsuitable environmental conditions, use contrary to instructions or precautions, or other circumstances arising after delivery for which PB is not responsible does not constitute a lack of conformity attributable to PB.

Nothing in this Section limits any statutory rights or remedies available to the Customer in respect of goods that were not in conformity with the contract.

Where a Customer believes that a product was defective, damaged, incorrectly supplied, or otherwise non-conforming when delivered, the Customer should contact PB as soon as reasonably possible at [email protected] and provide the order details and information reasonably necessary for PB to assess the claim.

PB may request photographs, batch information, information concerning storage and use, and, where reasonably necessary, return of the affected product for examination.

Where a lack of conformity is established and PB is legally responsible for that lack of conformity, the Customer will be entitled to the remedies provided by applicable consumer law.

5. Payment

5.1 Payment Methods

Available payment methods are displayed during checkout and may vary according to country, device, currency, or payment provider.

Further information about currently supported payment methods may be provided on our Customer Service page.

5.2 Payment Processing

Payments may be processed by independent payment service providers.

Payment information is transmitted through the systems of the relevant payment provider. PB does not ordinarily receive or store complete card credentials.

The handling of personal data associated with payment processing is further described in our Privacy Policy and the privacy information of the relevant payment provider.

5.3 Payment Timing

Unless otherwise stated during checkout or for a particular payment method, payment for products and applicable delivery charges is authorised or collected when the order is placed.

Payment being authorised or collected does not by itself require PB to accept an order where a legitimate ground for declining it exists under these Terms of Sale.

6. Shipping and Delivery

6.1 Shipping Information

Available delivery methods, estimated delivery periods, destinations, and applicable charges are displayed during checkout and/or in the Customer Service Area.

Delivery estimates are estimates unless expressly agreed as a fixed delivery date.

6.2 Dispatch and Delivery Period

Unless another delivery period has been expressly agreed or clearly disclosed before the order is placed, PB will deliver goods within the period required by applicable consumer law.

For EU consumer sales, where no other delivery time has been agreed, goods must generally be delivered without undue delay and no later than thirty (30) days after conclusion of the contract.

6.3 Fresh Series and Pre-Orders

Fresh Series products are produced following confirmed orders and according to the production and dispatch schedule communicated to the Customer before purchase.

Where a specific production, dispatch, or delivery period is stated on the relevant product page, Fresh Series page, at checkout, or otherwise agreed with the Customer before the order is placed, that period forms part of the sales contract and applies instead of the general thirty (30)-day delivery period.

Production and dispatch dates may be expressed as a date, date range, production window, shipping window, or other reasonably identifiable period.

6.4 Delays and Circumstances Beyond PB’s Reasonable Control

Production and delivery of Fresh Series and other made-to-order products may depend on the availability and timely supply of raw materials, packaging components, laboratory or quality-control processes, production operations, transportation services, and other elements necessary for fulfilment.

Where production, dispatch, or delivery is delayed by circumstances beyond PB’s reasonable control, PB will inform the Customer as soon as reasonably practicable and provide an updated estimated production or delivery period where possible.

Such circumstances may include disruption or delay affecting suppliers, carriers or logistics providers; shortage or unavailability of necessary materials or components; transport disruption; customs or border measures; governmental or regulatory action; interruption of utilities or communications; natural events; fire; flood; epidemic or pandemic; war; civil disturbance; industrial action; or other events that PB could not reasonably prevent or overcome.

Subject to mandatory applicable law, a delay caused by circumstances beyond PB’s reasonable control does not, by itself, entitle the Customer to immediately terminate or cancel a Fresh Series or made-to-order order.

Where applicable law gives the Customer a right to terminate because delivery has not occurred within the agreed period, the Customer must first provide PB with an additional period for performance appropriate to the circumstances, except where applicable law expressly permits termination without such an additional period.

If PB is unable to fulfil the order within that additional period, the Customer may exercise the remedies available under mandatory applicable consumer law.

Nothing in this Section excludes or restricts rights that cannot lawfully be excluded or restricted.

6.5 Risk

For consumer sales, risk of loss of or damage to the goods passes to the Customer when the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the goods, except where applicable law provides otherwise.

6.6 Retention of Title

To the extent permitted by applicable law, ownership of products remains with PB until PB has received payment in full.

6.7 Non-EU Deliveries

Unless expressly stated otherwise, deliveries outside the European Union are supplied on a Delivered at Place (“DAP”) basis.

The recipient is responsible for import clearance and for any applicable import VAT, customs duties, brokerage charges, handling fees, and other taxes or charges imposed by the destination country.

Such charges are not included in the amount paid to PB unless expressly stated otherwise before purchase.

The Customer is responsible for ensuring that the products ordered may lawfully be imported into the destination country and for providing any information or documentation reasonably required by customs authorities, the carrier, or other competent authorities for import clearance, where such responsibility rests with the recipient under applicable law.

PB is not responsible for delays resulting from customs procedures, inspections, import restrictions, or the Customer’s failure to provide required information, documentation, or payment of applicable destination charges, except to the extent that the delay is attributable to PB.

Where a non-EU shipment is refused by the recipient, cannot be delivered because the recipient fails to complete import clearance, or is returned to PB because applicable import duties, taxes, fees, documentation requirements, or carrier requests have not been satisfied by the recipient, PB may treat the shipment as a failed delivery attributable to circumstances outside PB’s control, except to the extent that the failure resulted from PB’s act or omission.

Where a refund is otherwise due in connection with such a failed delivery, PB may deduct the actual, reasonable, and non-recoverable costs incurred as a direct result of the failed delivery, to the extent permitted by applicable law.

Such costs may include outbound shipping costs incurred by PB, including where shipping was offered to the Customer without a separate charge, return transportation costs, customs duties or charges assessed against PB, brokerage fees, carrier handling or storage charges, and other costs directly resulting from the failed delivery.

Where a shipment cannot be returned to PB, or where return would be commercially unreasonable due to customs restrictions, carrier requirements, the nature of the products, or the cost of return, PB may instruct the carrier to abandon or dispose of the shipment where permitted.

Any resulting refund will be calculated after deduction of the actual, reasonable, and non-recoverable costs incurred by PB, to the extent permitted by applicable law.

7. Right of Withdrawal — EU/EEA Consumers

7.1 Statutory Right of Withdrawal

Where the statutory right of withdrawal applies, an EU/EEA consumer may withdraw from a distance sales contract without giving any reason within fourteen (14) days from the date on which the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the goods.

Where multiple goods are ordered in a single order and delivered separately, the withdrawal period begins on the date on which the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the last good.

Where goods are delivered in multiple lots or pieces, the withdrawal period begins on the date on which the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the last lot or piece.

The right of withdrawal is subject to the exceptions provided by applicable consumer law and described in this Section 7.

7.2 Exercising the Right of Withdrawal

To exercise the right of withdrawal, the Customer must inform PB of the decision to withdraw from the contract by means of a clear and unequivocal statement before the withdrawal period expires.

The Customer may submit the withdrawal request by contacting:

Phaedra Botanicals OÜ
Männimäe
74626 Pudisoo küla
Kuusalu vald, Harjumaa
Estonia

Email: [email protected]

The Customer may use the statutory Model Withdrawal Form made available by PB, but use of the form is not mandatory. Any clear statement communicating the Customer’s decision to withdraw from the contract is sufficient.

The withdrawal deadline is met if the Customer sends the communication exercising the right of withdrawal before the fourteen (14)-day withdrawal period has expired.

Where the contract was concluded through the Website and the statutory right of withdrawal applies, the Customer may also exercise that right through the online withdrawal function made available on www.phaedrabotanicals.eu during the applicable withdrawal period.

The online withdrawal function will be clearly identifiable and easily accessible in accordance with applicable law.

Use of the online withdrawal function is optional and does not prevent the Customer from exercising the right of withdrawal by email, the Model Withdrawal Form, or another clear and unequivocal statement permitted by applicable law.

Where the online withdrawal function is used, PB will send an acknowledgement of receipt of the withdrawal on a durable medium without undue delay, including the content of the withdrawal and the date and time of its submission.

7.3 Return of Goods

Following a valid withdrawal, the Customer must return the goods without undue delay and, in any event, no later than fourteen (14) days from the date on which the Customer communicated the decision to withdraw.

The return deadline is met if the Customer sends the goods before the fourteen (14)-day period has expired.

Unless otherwise agreed by PB or required by applicable law, the Customer bears the direct cost of returning the goods.

Products must be appropriately packaged for return so that they are adequately protected during transportation.

PB recommends using a traceable shipping method and retaining proof of dispatch until the return and reimbursement have been completed.

Return instructions and the appropriate return address will be provided by Customer Service. Obtaining those instructions does not condition or limit the Customer’s exercise of the statutory right of withdrawal.

7.4 Sealed Cosmetic and Personal-Care Products

Where a product is supplied in sealed packaging and is not suitable for return for reasons of health protection or hygiene, the statutory right of withdrawal does not apply once the product has been unsealed after delivery, in accordance with applicable consumer law.

Accordingly, where this exception applies, a Customer wishing to exercise the statutory right of withdrawal must not break, remove, open, or otherwise compromise the product’s protective seal.

Opening external shipping packaging solely for the purpose of inspecting the delivered order does not, by itself, constitute unsealing of the product.

Where a product remains sealed and the statutory right of withdrawal otherwise applies, the Customer may exercise the right of withdrawal within the applicable fourteen (14)-day period.

Nothing in this Section affects the Customer’s statutory rights where a product is defective, damaged, incorrectly supplied, or otherwise not in conformity with the contract.

7.5 Condition of Returned Products

Products returned pursuant to the statutory right of withdrawal must remain in a condition consistent with the requirements of applicable consumer law.

The Customer is responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

Where a sealed cosmetic or personal-care product has been unsealed after delivery and the health-protection or hygiene exception described in Section 7.4 applies, the product is excluded from the statutory right of withdrawal rather than being treated merely as a product of diminished value.

7.6 Refunds

Where the Customer validly exercises the statutory right of withdrawal, PB will reimburse all payments received in respect of the goods to which the withdrawal applies and will reimburse applicable standard delivery charges to the extent required by applicable law.

Where the Customer selected a delivery method more expensive than the least expensive standard delivery method offered by PB, PB is not required to reimburse the additional delivery cost resulting from that choice.

PB will make the reimbursement without undue delay and no later than fourteen (14) days from the date on which PB is informed of the Customer’s decision to withdraw.

PB may withhold reimbursement until PB has received the returned goods or until the Customer has provided evidence that the goods have been sent back, whichever occurs first.

Unless otherwise expressly agreed with the Customer, reimbursement will be made using the same means of payment used for the original transaction.

The Customer will not incur fees charged by PB as a result of the reimbursement.

7.7 Fresh Series, Pre-Order and Made-to-Order Products

Certain PB products, including Fresh Series products, are produced following confirmed orders. Other products may be offered on a pre-order or made-to-order basis.

The production and estimated dispatch or delivery schedule applicable to such products is communicated to the Customer before purchase.

The fact that a product is identified as Fresh Series, made to order, or available for pre-order does not, by itself, exclude the statutory right of withdrawal where that right otherwise applies.

Where a Fresh Series, pre-order, or made-to-order product is supplied in sealed packaging and is not suitable for return for reasons of health protection or hygiene, the statutory right of withdrawal does not apply once that product has been unsealed after delivery, as described in Section 7.4.

Where a product is made to the Customer’s specifications or is clearly personalised, the statutory right of withdrawal may also be excluded in accordance with applicable consumer law.

Where, by reason of its objective characteristics, a product falls within another statutory exception, including where applicable an exception concerning goods liable to deteriorate or expire rapidly, that exception may apply only where its legal conditions are satisfied.

Any applicable exclusion from the statutory right of withdrawal will be communicated to the Customer before purchase where required by law.

7.8 Cancellation Before Dispatch

Customers wishing to cancel an order before dispatch should contact PB as soon as possible.

Where an order remains subject to a statutory right of withdrawal and PB is able to process the cancellation before dispatch, PB may cancel the order directly without requiring the Customer first to receive and return the goods.

This cancellation procedure is provided for administrative convenience and does not extend the statutory withdrawal period or create an additional statutory right of cancellation.

Where an order or product falls within an applicable statutory exception to the right of withdrawal, cancellation may not be available.

7.9 Damaged, Defective, Incorrect or Non-Conforming Products

The right of withdrawal described in this Section is separate from the Customer’s statutory rights in relation to goods that are damaged, defective, incorrectly supplied, or otherwise not in conformity with the contract.

The hygiene exception described in Section 7.4 does not remove or restrict those statutory rights.

If a Customer receives a product that is damaged, defective, incorrect, or otherwise appears not to conform to the contract, the Customer should contact PB Customer Service and provide the relevant order details and a description of the issue.

PB may request reasonable supporting information, such as photographs of the product, packaging, batch information, or shipping condition, where necessary to assess the matter.

Any remedy will be provided in accordance with the Customer’s rights under applicable consumer law.

7.10 Other Statutory Exceptions

In addition to the hygiene exception described above, the right of withdrawal does not apply where another statutory exception under applicable consumer law applies to the relevant contract or product.

This may include, where applicable, goods made to the Customer’s specifications or clearly personalised, and goods that deteriorate or expire rapidly.

PB will not rely on an exception to the statutory right of withdrawal unless the conditions for that exception are satisfied under applicable law.

7.11 Mandatory Consumer Rights

Nothing in this Section 7 excludes, restricts, or otherwise prejudices any mandatory rights or remedies available to the Customer under applicable consumer law.

Where any provision of these Terms conflicts with a mandatory rule of consumer law applicable to the Customer, the mandatory rule will prevail.

8. Customer Complaints

8.1 Submitting a Complaint

Customers may submit a complaint concerning an order, product, delivery, payment, return, refund, or other purchase-related matter by contacting PB at:

Phaedra Botanicals OÜ
Männimäe
74626 Pudisoo küla
Kuusalu vald, Harjumaa
Estonia

Email: [email protected]

To allow PB to review the matter efficiently, the Customer should provide the order number or other proof of purchase, a description of the issue, and the remedy or resolution requested.

Where relevant, PB may request reasonable supporting information, such as photographs, batch information, delivery information, or other documentation necessary to assess the complaint.

8.2 Handling of Complaints

PB will review complaints in good faith and seek to resolve them in accordance with applicable consumer law.

Where a consumer complaint is submitted in writing or in another format capable of being reproduced in writing, PB will confirm receipt of the complaint in the same format in accordance with applicable law.

PB will review a written consumer complaint and provide the Customer with a written response within fifteen (15) days of receipt, or within any other period required by mandatory applicable law.

Where the complaint cannot be resolved within that period, PB will inform the Customer in writing of the reason for the delay and specify a new reasonable period for resolving the complaint, in accordance with applicable law.

Where additional information is reasonably required in order to assess the complaint, PB may request such information from the Customer.

8.3 Unresolved Complaints

If PB and the Customer are unable to resolve a complaint directly, the Customer may have the right to refer the matter to a competent alternative dispute-resolution body or court.

Further information is provided in the Consumer Complaints & Alternative Dispute Resolution section of this Legal Area.

Nothing in this Section limits any mandatory rights or remedies available to the Customer under applicable consumer law.

This Return Policy explains the practical conditions and procedures applicable to returns, withdrawals, refunds, and products that are damaged, incorrectly supplied, or otherwise non-conforming.

It should be read together with Section 7 of our Terms and Conditions of Sale.

Nothing in this Return Policy excludes or restricts any mandatory statutory rights available to a Customer.

1. EU/EEA Right of Withdrawal

Where the statutory right of withdrawal applies, an EU/EEA consumer may withdraw from a distance sales contract without giving any reason within fourteen (14) days from the date on which the Customer, or a third party designated by the Customer other than the carrier, acquires physical possession of the goods.

The detailed rules concerning the calculation of the withdrawal period and applicable statutory exceptions are set out in Section 7 of our Terms and Conditions of Sale.

2. How to Exercise the Right of Withdrawal

To exercise the statutory right of withdrawal, the Customer must communicate the decision to withdraw before expiry of the applicable withdrawal period.

The Customer may:

• send a clear withdrawal statement to [email protected];

• use the Model Withdrawal Form available in this Legal Area; or

• where applicable, use the online withdrawal function made available on www.phaedrabotanicals.eu.

Use of the Model Withdrawal Form is not mandatory.

Where the online withdrawal function is used, PB will provide an acknowledgement of receipt on a durable medium without undue delay, including the content of the withdrawal and the date and time of submission.

Customers are encouraged to contact PB before sending goods so that Customer Service can provide the appropriate return address and return instructions.

This administrative procedure does not limit or condition the exercise of a statutory right of withdrawal.

3. Returning Products Following Withdrawal

Following a valid withdrawal, the Customer must send the goods back without undue delay and no later than fourteen (14) days after communicating the decision to withdraw.

The return deadline is met where the Customer sends the goods before expiry of that fourteen-day period.

Unless otherwise agreed or required by applicable law, the Customer bears the direct cost of returning the goods.

The Customer should package returned products securely and appropriately to prevent damage during transportation.

PB recommends using a traceable delivery method and retaining evidence of dispatch until the return and any applicable refund have been completed.

The appropriate return address and instructions will be provided by Customer Service.

4. Sealed Cosmetic and Personal-Care Products

Where a product is supplied in sealed packaging and is not suitable for return for reasons of health protection or hygiene, the statutory right of withdrawal does not apply once the qualifying product has been unsealed after delivery.

Accordingly, where this statutory exception applies, a Customer wishing to preserve the right of withdrawal must not break, remove, open, or otherwise compromise the relevant protective product seal.

Opening the external shipping parcel solely to inspect the contents of an order does not, by itself, constitute unsealing of the individual product.

This exception concerns the statutory right of withdrawal following a change of mind. It does not affect statutory rights where a product is damaged, defective, incorrectly supplied, or otherwise does not conform to the sales contract.

5. Fresh Series, Made-to-Order and Pre-Order Products

Fresh Series products are produced following confirmed orders rather than manufactured in advance as conventional finished stock.

Other PB products or collections may also be produced, blended, prepared, or procured specifically following confirmed orders.

The Fresh Series, pre-order, or made-to-order nature of a product does not, by itself, remove a statutory right of withdrawal.

Where a statutory exception applies because of the product’s objective characteristics, because it has been made to the Customer’s specifications or clearly personalised, because a qualifying sealed hygiene product has been unsealed, or because another statutory exception is satisfied, the right of withdrawal may be excluded in accordance with applicable law.

The Fresh Series, pre-order, or made-to-order nature of a product and any applicable production schedule, freshness or use period, cancellation conditions, or statutory withdrawal restrictions will be communicated before purchase where required or relevant.

Where no statutory exception applies, the Customer retains the mandatory right of withdrawal provided by applicable law.

6. Condition of Returned Products and Diminished Value

Where a product remains subject to the statutory right of withdrawal, the Customer may inspect it only to the extent necessary to establish its nature, characteristics, and functioning.

The Customer is responsible for any diminished value resulting from handling beyond what is necessary for that purpose, as provided by applicable law.

Where the statutory health or hygiene exception applies because a qualifying sealed product has been unsealed after delivery, the product is excluded from the statutory right of withdrawal.

7. Refunds Following a Valid Withdrawal

Following a valid statutory withdrawal, PB will reimburse payments received in respect of the withdrawn goods together with the cost of PB’s least expensive standard delivery method applicable to the order, where required by law.

Where the Customer selected a delivery method that was more expensive than PB’s least expensive standard delivery option, the additional delivery cost is not refundable.

PB will make the reimbursement without undue delay and no later than fourteen (14) days after being informed of the Customer’s decision to withdraw.

PB may withhold reimbursement until PB has received the returned goods or the Customer has supplied evidence of having sent the goods back, whichever occurs first.

Unless otherwise agreed or required by applicable law, reimbursement will be made using the same payment method used for the original transaction.

PB will not impose a fee on the Customer as a consequence of the statutory reimbursement.

8. Sets, Bundles and Promotional Gifts

Where products were sold together as a set or bundle and the Customer withdraws from the entire set or bundle, all components forming part of that set or bundle must be returned where required to restore the parties to their pre-contractual position.

Where a promotional gift was supplied solely because qualifying goods were purchased and the qualifying purchase is subsequently withdrawn in full, PB may require the promotional item to be returned or may account for its value to the extent permitted by applicable law and the conditions applicable to the promotion.

Nothing in this Section limits a statutory right to withdraw from individual goods where such a right applies.

9. Damaged, Incorrect or Non-Conforming Products

The statutory right of withdrawal is separate from the Customer’s rights concerning goods that are damaged, defective, incorrectly supplied, or otherwise do not conform to the sales contract.

Customers who believe that a product was damaged in transit, incorrectly supplied, defective, or otherwise non-conforming should contact:

Email: [email protected]

The Customer should provide sufficient information to identify the order and the reported issue.

Where reasonably necessary to assess the claim, PB may request photographs of the product and packaging, batch information, evidence of visible transit damage, or relevant information concerning the storage and use of the product.

Customers are encouraged to report visible transportation damage as soon as reasonably possible after delivery and, where practicable, to record visible damage with the carrier.

Failure to report visible transportation damage within a particular voluntary reporting period does not affect any mandatory statutory rights available to the Customer.

Where a lack of conformity is established, PB will provide the remedies required by applicable consumer law.

10. Natural Product Characteristics

PHAEDRAE products may contain botanical and naturally derived materials.

Reasonable differences in colour, aroma, clarity, viscosity, texture, or appearance may occur between harvests, batches, and production cycles.

Such natural variations do not, by themselves, constitute a defect or lack of conformity where the product remains safe, suitable for its intended purpose, and otherwise conforms to the sales contract.

Products must be stored, handled, and used in accordance with the instructions, precautions, storage conditions, minimum durability, period-after-opening information, recommended freshness or use period, and other guidance supplied with the product.

PB is not responsible for deterioration resulting from improper storage or handling, contamination after opening, alteration of the product, or use contrary to the instructions provided, to the extent that the reported issue results from those circumstances.

11. Return Shipping and Customs

Unless PB is required by applicable law to bear the relevant cost, the Customer is responsible for the direct cost of returning products following a change-of-mind withdrawal.

Customers returning goods from outside the European Union are responsible for following the return and customs instructions provided by PB.

PB is not responsible for customs duties, import charges, brokerage fees, or other costs resulting from a return incorrectly declared or sent contrary to the return instructions provided by PB, except where applicable law provides otherwise.

Where PB is responsible under applicable law for the return of a damaged, defective, incorrectly supplied, or otherwise non-conforming product, the allocation of return costs will be determined in accordance with the Customer’s statutory rights.

12. Non-EU Change-of-Mind Returns

The statutory EU/EEA withdrawal regime does not automatically apply to Customers outside the EU/EEA. For non-EU sales, returns based solely on a change of mind are accepted only where expressly offered by PB or required by mandatory law applicable to the Customer.

This does not affect rights concerning products that are damaged, defective, incorrectly supplied, or otherwise non-conforming.

13. Goodwill Returns and Other Accommodations

PB may, at its discretion, offer a replacement, store credit, refund, extended return opportunity, or other accommodation in circumstances where PB is not legally required to do so.

Any such accommodation is voluntary, applies only to the individual case, and does not establish a precedent, continuing entitlement, or amendment of this Return Policy or the Terms and Conditions of Sale.

The provision of a goodwill accommodation does not affect any separate mandatory statutory rights available to the Customer.

14. Relationship with the Terms and Conditions of Sale

This Return Policy supplements the Terms and Conditions of Sale and should be read together with them.

Where mandatory applicable law grants the Customer rights that differ from or exceed anything stated in this Return Policy, those mandatory statutory rights prevail.

This Cookie Policy explains how Phaedra Botanicals OÜ (“PB”, “we”, “us”, or “our”) uses cookies and similar technologies on www.phaedrabotanicals.eu.

It should be read together with our Privacy Policy.

1. Cookie Choices

When you first visit our website, a cookie consent mechanism is displayed.

Cookies and similar technologies that are strictly necessary for the operation, security, and functionality of the website or for providing a service expressly requested by you may operate without consent where permitted by applicable law.

Non-essential cookies and similar technologies, including those used for analytics, advertising, social media, or optional functionality, are activated only after you have provided any consent required by applicable law.

You can review or change your cookie preferences at any time by selecting the “Cookie settings” tab available on the website.

Where processing is based on consent, you may withdraw that consent at any time through the same mechanism. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

If you delete cookies, use another browser or device, or reset certain browser settings, your stored preferences may be lost and you may be asked to make your cookie choices again.

2. What Are Cookies and Similar Technologies?

Cookies are small data files stored on your device when you visit a website.

Cookies can perform different functions, including enabling website navigation, maintaining shopping-cart or login sessions, remembering choices, protecting website security, measuring website usage, and supporting advertising.

We may also use technologies that perform similar functions, such as local storage, pixels, tags, SDKs, or other identifiers. References to “cookies” in this Policy include similar technologies where appropriate.

Cookies may be session cookies, which generally expire when you close your browser, or persistent cookies, which remain on your device for a specified period or until deleted.

Cookies may also be placed directly by PB or by third-party service providers whose technologies are integrated into the website.

3. Strictly Necessary Cookies

Strictly necessary cookies and similar technologies enable functionality required for the website and services requested by the user.

They may be used for purposes including:

• website navigation;

• shopping-cart functionality;

• secure checkout;

• account authentication and session management;

• fraud prevention and website security;

• load balancing and technical operation;

• storing cookie and privacy choices; and

• other functionality strictly necessary to provide a service expressly requested by the user.

Where these technologies are strictly necessary within the meaning of applicable law, consent is not required for their storage or access.

Where personal data is processed through such technologies, PB relies on an appropriate legal basis under the GDPR according to the relevant processing activity.

Their duration depends on their purpose and may range from the duration of a browsing session to a limited persistent period necessary to provide the relevant function.

4. Functional and Preference Cookies

Functional or preference cookies may allow the website to remember choices or provide enhanced functionality, such as language, regional preferences, or other personalised website features.

Some functionality may be strictly necessary to provide a service expressly requested by the user. Where that is the case, the relevant technology may operate without consent to the extent permitted by applicable law.

Where functional or preference technologies are not strictly necessary, they will be activated only after any consent required by applicable law has been obtained.

The availability of certain optional website features may be reduced if consent for the relevant technologies is not provided or is subsequently withdrawn.

5. Analytics and Performance Cookies

Analytics and performance technologies help us understand how visitors interact with the website.

Depending on the technologies used, they may collect information concerning matters such as:

• pages visited;

• navigation between pages;

• time spent on the website;

• website performance;

• technical errors;

• browser or device characteristics; and

• interactions with website content.

We use this information to understand website usage and improve performance, functionality, content, and user experience.

Where consent is required by applicable law, analytics and performance technologies are not activated until you provide consent.

You may withdraw your consent at any time through Cookie settings.

6. Advertising and Social Media Technologies

Advertising and social media technologies may be used to measure the effectiveness of advertising campaigns, understand interactions with advertisements, build audiences, provide personalised or interest-based advertising, or enable functionality provided by social media platforms.

Depending on the provider and your interaction with its services, these technologies may allow activity on our website to be associated with information held by the relevant third party.

Advertising and social media technologies that require consent are not activated until you provide that consent.

You may refuse or withdraw consent for these technologies at any time through Cookie settings.

7. Managing Your Consent

Where consent is required, non-essential technologies remain inactive until you make the relevant choice through our cookie consent mechanism.

You may accept or reject the available categories of non-essential cookies and, where available, make more detailed choices through Cookie settings.

You may change your choices or withdraw consent at any time by selecting the “Cookie settings” tab available on the website.

Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

8. Browser Controls

Most web browsers provide controls that allow you to view, delete, or block cookies.

Browser controls operate separately from PB’s cookie consent mechanism.

Blocking all cookies through your browser may also block technologies that are strictly necessary for website functionality and may therefore prevent certain parts of the website, shopping cart, checkout, account, or other requested services from functioning correctly.

9. Third-Party Technologies and Providers

Some technologies used on the website may be provided by third parties that provide services such as website infrastructure, analytics, advertising, social media functionality, security, or other technical services.

Depending on the service and circumstances, a third-party provider may process personal data on PB’s behalf or may act as an independent controller for its own processing activities.

Where third-party technologies require consent, they are activated only after the relevant consent has been provided.

Further information about the cookies and technologies currently used on the website, their providers, purposes, categories, and durations is available through our Cookie settings where provided.

Third-party providers may also provide additional information concerning their processing activities through their own privacy and cookie notices.

10. International Data Transfers

Some service providers may process or access personal data from countries outside the European Economic Area (“EEA”).

Where personal data is transferred outside the EEA in connection with services used by PB, such transfers are carried out in accordance with applicable data-protection law.

Depending on the destination and circumstances, the transfer may rely on an adequacy decision adopted by the European Commission or appropriate safeguards such as Standard Contractual Clauses, where required.

Further information concerning international transfers is available in our Privacy Policy.

11. Cookie Duration and Consent Records

The duration of individual cookies and similar technologies depends on their purpose, category, and provider.

Where applicable, information about the duration of individual cookies is available through Cookie settings.

PB may retain a record of cookie choices and consent information where necessary to demonstrate compliance with applicable law and remember your preferences.

Such records may include information concerning the consent version, categories accepted or rejected, and the date or time of the relevant choice.

You may change or withdraw your consent at any time through Cookie settings.

12. Personal Data and Your Rights

Where information collected through cookies or similar technologies constitutes personal data, that information is processed in accordance with our Privacy Policy and applicable data-protection law.

Your applicable data-protection rights are described in our Privacy Policy.

To exercise your rights, contact:

[email protected]

13. Changes to This Cookie Policy

PB may update this Cookie Policy from time to time to reflect changes in applicable law, technologies, service providers, website functionality, or our use of cookies and similar technologies.

The current version will be published in this Legal Area together with its latest amendment date.

Where required by applicable law, we will provide additional notice of material changes or request renewed consent where a change affects processing that depends on consent.

14. Contact

If you have questions concerning this Cookie Policy, our use of cookies and similar technologies, or your cookie choices, contact:

Phaedra Botanicals OÜ

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