Our store will reopen on September 28, 2026.
Most mainstream cosmetics are mass-produced, then stored and distributed over long periods before they reach customers. Phaedra Botanicals produces selected products in small batches on a regular schedule, so they arrive freshly made.
That freshness comes with a real cost: sourcing fresh ingredients more often means buying smaller quantities more frequently (instead of bulk purchasing once), which raises raw material costs. Pair that with shorter production runs and more frequent manufacturing cycles, and the cost per unit is higher—so the price reflects what it takes to make and deliver truly fresh, small-batch formulas with formulation integrity.
Phaedra Botanicals products are suitable for all skin types. We formulate to support the essentials skin needs—antioxidant protection, barrier-supporting nourishment, and hydration—then let you tailor the results through product selection.
Each line targets different concerns, and the right combination creates the outcome you’re after (soothing, brightening, balancing, replenishing, or repairing).
Phaedra Botanicals creates vegan, skin-first care made in small Mediterranean batches—built around freshness, formulation integrity, and measurable quality.
Cleansers
Our cleansers are refined for performance and barrier respect. They cleanse thoroughly without stripping, using gentle, biodegradable ingredients to help keep skin balanced and comfortable.
Fresh Series
Selected formulas are made to order on a regular production schedule, so they arrive freshly made. We use freeze-dried organic fruits and other delicate botanicals for vitamin-rich bioactives—without relying on low-cost synthetic stand-ins.
Water-less Series
Our water-free formulas are preservative-free, highly concentrated, and designed for purity and potency. Each batch is quality-checked through laboratory analysis, including verification of antioxidant content.
Makeup
Our makeup follows the same skin-first philosophy: concentrated pigment paired with antioxidant-rich skincare ingredients, so the finish enhances the look of skin while also supporting it.
Phaedra Botanicals creates distinctive product lines designed to meet specific needs—without compromising on freshness, formulation integrity, or verified purity.
Freshly made, not warehoused
Selected products are produced on a regular schedule and prepared for delivery so they reach you freshly made (Fresh Series). This approach prioritizes potency and sensorial quality over long storage times.
Formulated for sensitive-skin comfort
We offer options designed for sensitive skin, including formulas without added fragrance or essential oils—so you can choose care that feels calm, minimal, and intentional. Explore our unscented care.
Verified purity through testing
Selected products undergo independent laboratory testing for environmental contaminants such as heavy metals (for example, Ex Prūnīs Antioxidant Treatment Oil and Hana Defies Time Phytotherapy Serum). These tests help verify purity and support transparent quality standards.
A purposeful alternative to conventional skincare
We exist for those who want more than conventional, mass-produced beauty—freshness you can feel, ingredients you can trust, and a product philosophy built around real-world performance.
At Phaedra Botanicals, we formulate our products to be gentle, support the skin barrier, and minimize the risk of irritation. That said, every skin is different, and even clean, bio-active ingredients can trigger sensitivities in some individuals.
If your skin is extra sensitive, start with our Skin Questionnaire so our team can recommend the most suitable products based on your sensitivities.
Phaedra Botanicals products are formulated to be skin-friendly and support balanced, breathable wear. That said, “non-comedogenic” isn’t a one-size-fits-all claim—comedogenicity can vary by ingredient blend, concentration, and individual skin type.
For the most accurate guidance, check each product page for suitability notes, and use our Skin Questionnaire so we can recommend the best options for your skin and concerns.
We do not use parabens.
Where preservation is required, we use a minimal, compliant system selected for broad-spectrum protection and reliable performance across a wide pH range.
Our Water-less Series and Makeup line are preservative-free because they contain no water and are built around ingredients with strong oxidative stability.
Our Cleansers are low-water or water-light by design and are supported with naturally occurring antioxidant boosters (such as vitamin E / tocopherol), which helps protect the formula while keeping preservation as minimal as possible.
Our Fresh Series uses a low-percentage, broad-spectrum preservative system (up to 0.6% dehydroacetic acid and benzyl alcohol) because these formulas contain water and high levels of botanical extracts. This system is ECOCERT-compliant and aligned with standards such as NPA and Soil Association.
As of April 2026, we have started developing Fresh Series products suitable for clients allergic to Benzyl Alcohol, using alternative natural preservation.
We don’t use them because they’re often not consistently broad-spectrum across real-world conditions. Many “fermented” or “postbiotic” systems can support preservation, but they typically rely on organic acids, glycols, or narrow pH targets and may still require strict formulation constraints to reliably cover bacteria, yeast, and mold.
In high-botanical, low-buffer formulas, performance can be highly sensitive to pH, water activity, packaging, and typical user handling. Some ferment-derived materials can also introduce batch-to-batch variability, odor notes, or color drift over time—trade-offs we avoid in order to protect sensorial elegance and consistency.
Finally, “fermented preservative” is often a marketing umbrella rather than a clear regulatory category. We prefer a compliance-first, transparent approach: when preservation is needed, we use proven systems with well-understood performance and a track record in the type of formulas we make, rather than relying on grey-zone positioning.
Because many of our products are waterless/low-water by design, we can keep preservation minimal—and focused on reliability and safety—without compromising our formulation goals.
Yes. All Phaedra Botanicals products are vegan. We do not use any animal-derived ingredients, and our products are not tested on animals at any stage of development or production.
Fresh Series is our most exclusive line: made-to-order skincare produced only during scheduled bimonthly rounds. Instead of sitting in storage for months, these formulas are prepared after you place your order, using freshly sourced botanicals and a production workflow designed to protect delicate bio-actives.
Because each round is limited and timed, Fresh Series orders feel more like reserving a place in a production run than buying from an endless shelf. We announce openings, production, and dispatch timing via our newsletter and on our Fresh Series page.
Bimonthly ordering windows + production and dispatch shortly after. Dates are published on our Fresh Series page.
A preorder reserves an item before it is available to ship. This may include a sold-out product scheduled for the next production, a forthcoming launch, or a Fresh Series item that will be made for you during the designated Fresh Series window.
When you place a preorder, we secure your spot in that release. Your order is produced and dispatched once the preorder production or launch window is complete. Any in-stock items purchased alongside a preorder are typically held and shipped together, unless we confirm a split shipment in writing.
Phaedra Botanicals produces in small batches, sold exclusively through our official store and selected partners.
The best way to secure a restock is to subscribe to our newsletter—we announce new releases, fresh production drops, and preorders there first. You can sign up in the website footer (bottom menu, left side).
You can shop the full collection on our official store at phaedrabotanicals.eu (or phaedrae.eu). We also offer curated bundles under Gifts and Offers, where you can save when purchasing multiple products together.
We ship worldwide from our fulfilment hub in Tallinn, Estonia, and DHL Express is available for faster delivery to selected destinations.
Most out-of-stock products are restocked on our bimonthly production schedule, alongside our Fresh Series production periods.
Because we produce in small batches, restock timing can vary by product and sell-through. The best way to catch restocks and limited releases is to subscribe to our newsletter, where we announce upcoming production rounds and availability first.
You can subscribe to our Newsletter in the website footer (bottom menu, left side).
Our products can sell out quickly because many of our long-term clients restock during each Fresh Series ordering window. When Fresh Series opens, a large number of customers place orders at once—often buying multiple items together—so in-stock products can be depleted faster than usual.
Yes—but we believe recycling should be the last step, not the first.
We use patented biophotonic glass because it protects sensitive bioactives from light and is designed to last. Whenever possible, we encourage reuse: wash the container with hot water after use and repurpose it at home.
If a container is damaged and can’t be reused, recycle it according to your local guidelines (typically with green or dark amber glass). For the most accurate instructions, follow your local recycling authority’s guidance.
You can read more about our packaging choices on the Product Philosophy page.
Phaedra Botanicals packaging is selected to protect the formula and minimize contamination risk. Our primary packaging is patented biophotonic glass, chosen for its stability and protective properties, and it has been tested for heavy metals.
All materials used in our packaging comply with applicable European and US requirements for materials intended to come into contact with foodstuffs, and are consistent with relevant European Pharmacopoeia standards. This helps reduce the risk of unwanted material interactions and supports the safe preservation of sensitive bio-active ingredients.
Phaedra Botanicals ships from temperature-controlled rooms in Tallinn, Estonia. Products are stored at controlled temperatures to help preserve freshness until dispatch.
Except for preorders and our Fresh Series, all in-stock orders ship within 24 hours (Monday–Friday). Orders placed on weekends or public holidays in Estonia are dispatched on the next business day.
We offer free shipping in many destinations once a minimum order value is met. The threshold varies by country/region and is shown at checkout before you place your order.
Phaedra Botanicals ships worldwide. In rare cases, delivery may be temporarily unavailable to certain countries or regions due to carrier restrictions, legal limitations, or safety constraints. Our most popular destinations are Europe, the United States, and Australia, with the US and Australia typically shipped via DHL Express (usually 2–5 business days).
Yes. All orders include tracking and proof of delivery. Once your order is dispatched, you’ll receive an email confirmation with your tracking link and tracking number.
We work with several trusted carriers, including DHL (Standard and Express), Omniva (Estonia), DPD, Smartpost (Finland, upon request), and others. At checkout, we automatically show the most reliable and cost-effective option available for your destination.
We ship many international orders via DHL Express. Typical delivery is 3–6 business days from dispatch, provided any customs charges or requests for information are handled promptly. Delivery times can vary slightly due to customs processing, remote-area routing, or peak-season volume.
Yes, in many cases. The US has ended the “de minimis” duty-free treatment that previously applied to many low-value parcels, so shipments may now be assessed import duties/taxes and can pause in customs until payment/clearance is completed. DHL will normally contact the recipient with any charges and instructions.
Yes. Fresh Series products are made after you place your order, during our scheduled production period, and ship shortly after they are completed.
If your order includes Fresh Series items, we ship the full order together once the Fresh Series products are ready (including any in-stock items from our standard lines).
Fresh Series orders can’t be changed by removing items, because we prebook fresh ingredients as soon as your order is placed. You can, however, add items to a Fresh Series order.
For our standard (in-stock) products, changes or cancellations may be possible only before dispatch. Since we typically pack and dispatch within a few hours, please contact us immediately if you need an adjustment. If your parcel has already been packed or handed to the courier, we may be unable to make changes, but we’ll do our best to help where possible.
Yes—if your orders haven’t been packed or dispatched yet, we can usually combine them into a single shipment.
Because we typically pack and dispatch in-stock orders within a few hours (Monday–Friday), please contact us immediately after placing the orders so we have time to intervene before the parcel is handed to the courier.
If a Fresh Series order is involved, we can often still combine shipments, but Fresh Series items can’t be removed or cancelled once placed because we prebook fresh ingredients right away. Adding items is possible—so if you’d like to merge orders, message us as soon as possible with your order numbers and we’ll confirm what’s feasible based on production and dispatch status.
Most delays with standard overseas shipping are caused by carrier backlogs, weather, peak-season volume, or customs processing (for non-EU destinations). Tracking can also take 1–3 business days after dispatch to show the first scans, and updates may be less frequent while the parcel is in transit between countries.
If your tracking hasn’t updated for a while, contact us with your order number and we’ll advise the next steps. Please note: formal postal/courier investigations for standard overseas services can typically only be opened after the carrier’s minimum waiting period has passed (often up to 30 days, depending on the destination and service level). If your order hasn’t arrived within the expected timeframe (typically within 30 days from dispatch), email us and we’ll review tracking and escalate with the carrier as soon as the enquiry window allows.
If external damage is visible at delivery, notify the courier immediately if possible. Then email us within 24 hours of delivery with your order number and clear photos of the parcel, packing materials, and the item(s). We’ll assess and propose the appropriate remedy (replacement, refund, or other solution as applicable).
First, check safe places (building reception, neighbour, parcel room/locker) and confirm the delivery address used. Then check with your local post office or the courier, as they may hold additional delivery details. If it’s still missing, contact us immediately with your order number so we can assist with the next steps and, where applicable, request proof of delivery and support any courier enquiry process.
Contact us immediately with your order number and the corrected address. We can usually help if the parcel hasn’t been packed or dispatched yet. If a parcel is returned due to an incorrect or incomplete address, or because it was unclaimed or refused, additional shipping charges apply to reship it.
Prices are displayed in EUR and include VAT where applicable.
For non-EU shipments, customs duties, taxes, brokerage fees, and import compliance are the recipient’s responsibility.
Customs may request payment of duties/taxes or additional information. Please respond promptly to avoid delays. We’re not able to provide guidance or consultation on customs procedures, documentation, or fees, as these are set by local authorities and the courier.
If delivery is refused or the shipment cannot clear customs due to missing information, unpaid charges, or recipient inaction, it may be returned. In that case, original shipping (including the value of any free shipping option) and any return shipping/customs costs may be deducted from any eligible refund, in line with our Terms.
Returns from non-EU countries are not possible due to customs/logistical restrictions, except in verified cases of damaged or incorrect goods reported within the required timeframe.